Seller protection for your business.

From physical goods to online services, IDRT Seller Protection helps protect your online sales. Enjoy peace of mind knowing your eligible sales are protected however you do business.

How does Seller Protection work for you.

1.If a buyer files a claim, chargeback or payment reversal, we’ll place a temporary hold on the funds.

2.We’ll request for proof of shipment or proof of delivery and investigate the matter.

3.The funds will be made available to you once we have confirmed that your transaction is eligible for Seller Protection.

Sell more. Fear less.

Our Seller Protection automatically covers all your eligible transactions.

A world of opportunities

Enjoy peace of mind knowing your eligible transactions are protected however you do business.

Minimise fraud

We added a safety net to protect you against unauthorised payments, reversals due to suspicion of fraud, and item not received claims.

Keep more of your profits

Focus on what you love: delighting buyers and growing profits. Your eligible sales are protected, saving your business from lost revenue and time.

“We chose PayPal because PayPal is easy to integrate especially into our e-commerce business”

Poh Yong Heng & Roger Poh, J316, Singapore

What does Seller Protection cover?

  • • Fraudulent claims on any eligible product delivery.
  • • Online services such as software development and web design.
  • • Tangible goods such as apparel, toys, electronics, travel and ticketing services.
  • • Consulting services.

See User Agreement for full eligibility details

Frequently asked questions

How do I know if my transaction is eligible for Seller Protection?
What items or transactions are not eligible for PayPal Seller Protection?
What is “Proof of Shipment”?
What is “Proof of Delivery”?
How do I know if my transaction is eligible for Seller Protection?

The transaction must be marked as either:

    1. i. For tangible items: marked by PayPal as eligible or partially eligible for PayPal Seller Protection on your Account “Transaction Details” page. If it is marked eligible, protection for both Unauthorized Transaction and Item Not Received will apply. If it is marked partially eligible, protection for only Item Not Received will apply; or
  1. ii. For intangible or virtual items or services: marked by PayPal as eligible for PayPal Seller Protection on your Account “Transaction Details” page. If it is marked partially eligible, protection for only Unauthorized Transaction will apply.
What items or transactions are not eligible for PayPal Seller Protection?
  • • Vehicles, including motorcycles, caravans, aircrafts and boats.
  • • Pickups or deliveries made in person.
  • • Digital goods such as music or computer game downloads.
  • • Claims or chargebacks arising from items being significantly different to how you described them.
  • • Direct card payments not made through a PayPal account.
  • • Items that are sent after PayPal has advised the Seller not to release the item.
  • • Items that are not shipped to the recipient address as stated in the “Transaction Details” page.
What is “Proof of Shipment”?

“Proof of Shipment” means online or physical documentation from a shipping company that includes all of the following:

    1. a. Status of “shipped” (or equivalent) and the date of postage;
    2. b. The recipient’s name and address must match those shown on the “Transaction Details” page;
    3. c. The sender’s name and address must match the Seller’s name and address;

d. Online tracking information showing status of shipment.

What is “Proof of Delivery”?

“Proof of Delivery” for tangible items means online or physical documentation from a shipping company that includes (or where the shipping company warrants that they have obtained) all of the following:

  1. a. A status of “delivered” (or equivalent) and the date of delivery;
  2. b. The recipient’s name and address must match those shown on the “Transaction Details” page;
  3. c. Online documentation that can be viewed at the shipping company’s website and indicates that the item was signed for on delivery.

For intangible or virtual items or services, “Proof of Delivery” means any compelling evidence to show the purchase order was fulfilled, that includes but is not limited to the following:

  1. a. The date the item or service was provided;
  2. b. The recipient’s address (email/IP, etc.) where applicable.

Start selling with peace of mind.

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